Last Minute Defects
Software Organizations allocate different periods of time
depending on the projects that are being worked upon. In my experience, I have
seen ERP or Back-Office testing projects taking longer time to be tested than the
CRM or Front-Office projects. ERP projects typically have deeper functionality
built into them over long periods of time. With the deeper functionality comes wider
customer adoption. With wider customer adoption, more asks for enhancements,
more enhancements result in more functionality getting built followed by longer
testing cycles. SaaS systems, both CRM and ERP, typically see shorter testing
cycles than On-Premise applications.
While Periods
of Testing may vary and number of QE professionals in the project may vary by
project, it is seen that there is always a very high possibility of last-minute
defects getting filed. While defects are a reality in software, what if the
release of the product had to be done the same day? What if there is a customer
commitment that cannot be dishonored? What should QE professionals do and how
can this be handled? QE professionals along with other members of the project
team may find it very hard to explain why the defects were filed only in the
last minute. This is generally stress causing for all project members.
While
the stakeholders should be communicated about the project status, the following
3 things can help the project members and the stakeholders make an informed
decision.
1)
What is the defect about? What is the priority
of the defect? Is the defect consistently replicated?
2)
Understand the impact of the defect and
categorize it properly
3)
Does it impact part or whole of the product?
The first and the 3rd point above are self-explanatory. How
do we understand the 2nd point. Categorizing the impact of the
defect can be understood by the below pie diagram
Typically, the impact of defect can be done in 5 categories.
The below percentages are based on my experience working on ERP/CRM testing
projects for few releases.
Defect Category
|
Percentage
|
Existing Functionality ( previously working)
|
30
|
Existing Functionality ( never worked)
|
20
|
New Functionality (Controlled by product settings/profile
options/flags/configs )
|
20
|
New Functionality (Impacting some customers )
|
15
|
New Functionality (Impacting all customers )
|
15
|
Once the above 3 things are clear, getting the defect fixed,
spending more Dev/QE/Dev-Ops cycles happens. If the release end date can be
extended that can be done as well. After this, a good QE professional should do
an RCA on why it happened and how it can be avoided going forward. Happy
Testing!!
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