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The 3 Essentials of Replicating Customer Found Defects

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Quality Teams test their Business Applications with all their expertise, they use their hard earned business knowledge of their application, the technical expertise that takes to understand it and the ability to translate their functional and technical expertise to view the product from a customer's viewpoint. WOW!! Testing is challenging and fun in its own way.  Once the product is tested to the satisfaction of the Quality Team, the product is shipped or put on production portals for the customers to uptake it. While the Quality team feels a bit relaxed about completing testing and moving onto the next release, the customer usage and their overall experience about the application is the true gauge and indicator of the Quality of the Product. Customer adoption usually gives lot of feedback about the product, things that work well, things that do not work well and things that could make the product better. Things that work well and things that could make the product better, if m
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Last Minute Defects

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                Software Organizations allocate different periods of time depending on the projects that are being worked upon. In my experience, I have seen ERP or Back-Office testing projects taking longer time to be tested than the CRM or Front-Office projects. ERP projects typically have deeper functionality built into them over long periods of time. With the deeper functionality comes wider customer adoption. With wider customer adoption, more asks for enhancements, more enhancements result in more functionality getting built followed by longer testing cycles. SaaS systems, both CRM and ERP, typically see shorter testing cycles than On-Premise applications.                 While Periods of Testing may vary and number of QE professionals in the project may vary by project, it is seen that there is always a very high possibility of last-minute defects getting filed. While defects are a reality in software, what if the release of the product had to be done the same day? What if
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