The 3 Essentials of Replicating Customer Found Defects
Quality Teams test their Business Applications with all their expertise, they use their hard earned business knowledge of their application, the technical expertise that takes to understand it and the ability to translate their functional and technical expertise to view the product from a customer's viewpoint. WOW!! Testing is challenging and fun in its own way. Once the product is tested to the satisfaction of the Quality Team, the product is shipped or put on production portals for the customers to uptake it. While the Quality team feels a bit relaxed about completing testing and moving onto the next release, the customer usage and their overall experience about the application is the true gauge and indicator of the Quality of the Product. Customer adoption usually gives lot of feedback about the product, things that work well, things that do not work well and things that could make the product better. Things that work well and things that could make the product better, if m